Our Group Security Standard defines how we protect our people and facilities while respecting the human rights of others, including local communities. It only permits armed security when required by law or when there is no other acceptable way to manage the risks. When we do rely on armed guards, they are required to follow our Shell guidelines in this area, which are based on United Nations guidelines and conventions on the use of force. Under our guidelines, armed guards are to be issued with pocket-sized cards describing how force may be used. They are expected to first attempt to resolve a security incident without using force. If this fails, then only the minimum force needed can be used and help offered to anyone injured as a result, including offenders. Regular checks are made on whether armed guards understand these rules.

By the end of 2006, several operations in countries with high security risks, including Nigeria and Pakistan, were also implementing the Voluntary Principles on Security and Human Rights. These Principles were developed for the energy sector by companies, governments and leading human rights NGOs.