= Key performance indicators.

N/C = Not calculated.

[A]

Petroleum Industry Guidelines for Greenhouse Gas Estimate, December 2003, (API, IPIECA, OGP) indicate that uncertainty in greenhouse gas measurements can be significant depending on the methods used.

[B]

Rise in 2008 reflects inclusion of an entity in Canada.

[C]

Replaces million tonnes of hydrocarbon flared which is still available on our website.

[D]

The increase in emissions in 2007 to 2008 was due to emissions from ageing equipment at one location. The equipment is scheduled for removal by end 2009.

[E]

Restated to correct past inclusions of cooling water at some downstream locations.

[F]

Decrease primarily due to completion of demolition work at a downstream location in 2007.

[G]

Solomon Associates changed their proprietary Energy Intensity Index calculation methodology in 2006. Reported historical values have been recalculated based on this revised methodology.

[H]

The Reputation Tracker survey is conducted on our behalf in 11 of our major markets, by the independent research firm Ipsos Mori. The exact mix of stakeholders and markets varies each year, to reflect Shell’s business priorities. Previous years’ data are re-analysed to take account of these changes and ensure like-for-like trend comparisons.

[I]

The scale for the environmental performance rating was changed in 2007. Previous years’ figures represent the closest comparison available.

[J]

We were not able to restate this data prior to 2008.

[K]

In our 2008 survey we combined the question to refer to both contractors and suppliers.

[L]

Country income level as defined by the UNDP human development index 2007.

[M]

Code of Conduct violations including incidents of bribery and fraud, gathered by our internal audit system.