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There are inherent limitations to the accuracy of environmental and social data. We recognise that our environmental and social data will be affected by these limitations and continue to improve the integrity of our data by strengthening our internal controls.
All non-financial data in this report are reported on a 100% basis, for companies and joint ventures we control, and those joint venture and associated companies not under our control but where we are the operator. It includes all significant facilities. Environmental data are for our direct emissions. We report this way because these are the data we can directly manage and affect through operational improvements. For greenhouse gas emissions we provide more detailed data on our website.
Operations acquired or disposed of during the year are included only for the period of time we had ownership. Other data are collected from external sources, staff surveys and other internal sources as indicated.
Previously, we also included in our data certain companies we did not control or operate but to which we provided operational services.
This year, to align more closely with standard industry practices, we have removed these entities from our reporting. As a result, we have restated our safety and environmental data for the past 10 years (unless otherwise noted). Also to align with industry practice, we focus our reporting on the absolute number of fatalities we have, and no longer report a Fatal Accident Rate (the number of fatalities per 100 million working hours). We only include data that have been confirmed by the time this publication goes to print. If incidents are reclassified or confirmed after publication, the data are restated in the next year’s publication.
Data marked
in the social data table come from an internal survey completed by the senior Shell representative in each country. Its accuracy is significantly lower than for data obtained through our financial systems. Data provided below are subject to internal controls. They have not been externally verified.
Unless otherwise noted, estimates of the number of homes served are based on the average electricity consumption of a European household. Conversions into US dollars are based on the average exchange rates for 2008.
GRI

We continue to use the Global Reporting Initiative’s G3 guidelines.
Information is available on www.shell.com/gri - opens in new window.
EXTERNAL RECOGNITION

Included in the Carbon Disclosure Project’s Carbon
Disclosure Leadership Index.
Measuring our performance
Shell uses a number of key performance indicators to evaluate the overall performance of Shell from a financial, efficiency, social and sustainable development perspective.
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SHELL SCORECARD |
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2008 |
2007 | ||||||
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1 |
Total shareholder return [A] |
(33.5)% |
23.8% | ||||||
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2 |
Net cash from operating activities ($ billion) |
44 |
36 | ||||||
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3 |
Operational excellence: |
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Oil and gas production (thousands boe/d) [B] |
3,248 |
3,315 | ||||||
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LNG sales (million tonnes) |
13.1 |
13.2 | ||||||
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Refinery availability |
92.1% |
91.6% | ||||||
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Chemical plant availability |
94.3% |
92.6% | ||||||
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4 |
Sustainable development (TRCF) [C] |
1.8 |
1.9 | ||||||

