2008

2007

2006

2005

2004

2003

2002

2001

2000

1999

Key performance indicator = Key performance indicators.

N/C = Not calculated.

Data collected via our financial system since 2007 = Social investment and contracting and procurement data collected via our financial system since 2007.

Data obtained from an internal survey completed by the senior Shell representative in each country = Data obtained from an internal survey completed by the senior Shell representative in each country.

[A]

We were not able to restate this data prior to 2008.

[B]

In our 2008 survey we combined the question to refer to both contractors and suppliers.

[C]

Country income level as defined by the UNDP human development index 2007.

[D]

Code of Conduct violations including incidents of bribery and fraud, gathered by our internal audit system.

[E]

The Reputation Tracker survey is conducted on our behalf in 11 of our major markets, by the independent research firm Ipsos Mori. The exact mix of stakeholders and markets varies each year, to reflect Shell’s business priorities. Previous years’ data are re-analysed to take account of these changes and ensure like-for-like trend comparisons.

 

Fatalities

 

 

 

 

 

 

 

 

 

 

 

Employees

2

1

2

3

2

5

8

2

4

3

 

Contractors

24

20

36

32

32

40

43

33

48

44

 

Total number

26

21

38

35

34

45

51

35

52

47

Key performance indicator

Total recordable case frequency (TRCF)

 

 

 

 

 

 

 

Injuries per million exposure hours (employees and contractors)

1.8

1.9

2.1

2.5

2.6

2.6

2.5

2.9

3.2

3.8

 

Lost time injury frequency (LTIF)

 

 

 

 

 

 

 

 

 

 

 

Injuries per million exposure hours (employees and contractors)

0.6

0.7

0.8

1.0

1.1

1.1

1.1

1.3

1.4

1.5

 

Total recordable occupational illness frequency (TROIF)

 

 

 

 

 

 

 

Illnesses per million working hours (employees only) [A]

1.2

1.5

1.8

2.0

2.1

2.0

2.0

2.3

2.2

3.5

Data obtained from an internal survey completed by the senior Shell representative in each country

Security % of countries

 

 

 

 

 

 

 

 

 

 

 

Using armed security

17

16

15

19

18

22

16

18

22

26

 

Using armed company security

1

2

2

2

2

2

1

2

2

2

 

Using armed contractor security

9

12

9

11

11

22

12

12

12

15

 

Gender diversity % women

 

 

 

 

 

 

 

 

 

 

 

In supervisory/professional positions

24.7

24.6

23.2

21.8

20.7

19.5

18.9

17.7

17.1

15.4

 

In management positions

15.3

17.7

16.2

12.9

12.2

11.3

9.2

9.3

8.9

N/C

Key performance indicator

In senior leadership positions

13.6

12.9

11.6

9.9

9.6

9.6

8.8

7.9

7.2

N/C

Data obtained from an internal survey completed by the senior Shell representative in each country

Staff forums and grievance procedures

 

 

 

 

 

 

 

% staff with access to staff forum, grievance procedure or other support system

100.0

100.0

99.2

100.0

100.0

99.9

99.9

99.9

N/C

N/C

Data obtained from an internal survey completed by the senior Shell representative in each country

Child labour % countries checking to ensure procedures in place

 

 

 

 

 

 

 

 

 

 

 

Own operations

100

99

95

88

83

78

86

89

84

82

 

Contractors [B]

99

98

89

69

61

57

56

57

51

46

 

Suppliers [B]

96

82

62

53

50

42

41

31

30

Data collected via our financial system since 2007

Contracting and procurement $ billion

 

 

 

 

 

 

 

 

 

 

 

Estimated expenditure on goods and services from locally owned companies in low and middle income countries [C]

19

17

10

9

6

5

N/C

N/C

N/C

N/C

Data obtained from an internal survey completed by the senior Shell representative in each country

Contracts cancelled due to incompatibility with Business Principles

49

35

41

63

64

49

54

100

106

62

Data obtained from an internal survey completed by the senior Shell representative in each country

Joint ventures divested due to incompatibility with Business Principles

0

0

0

0

0

1

0

0

2

1

 

Code of Conduct violations [D]

204

361

N/C

N/C

N/C

N/C

N/C

N/C

N/C

N/C

Data collected via our financial system since 2007

Social investment (equity share)
$ million

148

170

140

127

106

102

96

85

85

N/C

Key performance indicator

Favourability [E]

 

 

 

 

 

 

 

 

 

 

 

With special publics

 

 

 

 

 

 

 

 

 

 

 

Shell

46

46

45

39

38

52

N/C

N/C

N/C

N/C

 

Nearest competitor

32

36

43

45

41

50

N/C

N/C

N/C

N/C